How to order & purchase policy

The ordering procedure is simple and straight forward. If you have any questions about the guitars or ordering you are most welcome to contact me by e-mail or phone.

1. Choose a guitar
2. Contact me by e-mail or phone
3. Fill out the order form
4. Make the deposit
5. I’ll start building the guitar
6. I will notify you when the guitar is ready and ask for the final payment
7. The guitar is shipped to your home address (door-to-door service by UPS)

> Order form

When you order an Eimers guitar, we will fill out an order form together and identify technical details about the guitar, such as price, options, custom options and other features. I will sign both forms and send them to you, the customer. You must sign one copy and return it to me at Eimers-Guitars. Once I receive the order form and the down payment, I will begin building your guitar.

> Waiting period, delivery time

I make a limited number of guitars each year. The waiting period for delivery may vary, but currently it’s approximately 3 months. The anticipated date of delivery is marked on the order form. I will do my best to deliver by this date, but this date should not be taken as a deadline. If I am unable to meet the expected date, I will notify you as soon as possible.

> Prices, price list and deposits

The base prices of all models are published in the price list 2009. The price of the guitar includes a non refundable deposit. The deposit for all models is 500 EURO’s for each guitar. The final price of the guitar will be discussed beforehand and will be confirmed on the order form. Special materials, custom work, options and electronics are priced additionally at the time of the order and may raise the price of the deposit. The balance is due upon completion and before delivery of the guitar. All transactions must be in EURO’s, cash, money order, or certified bank draft. When another currency is used, Eimers-Guitars will charge the customer an additional administration cost of 20 EURO’s.

> Shipping costs

Shipping costs are not yet included in the price. I insure all shipments by courier.
Export/import regulations are the responsibility of the customer/owner.

> Payment

Payment of the guitar and/or accessories, including shipping costs, must be made before delivery. I will notify you upfront about the approximate shipping costs, and the actual total cost when the guitar is ready to be shipped. The total cost will consist of the price of the guitar (minus the deposit) plus the shipping costs. I will ship the guitar after I have verified receipt of the payment.

Example:

Price of the standard model : 2250 EURO’s
1. Deposit is 500 EURO’s
2. 2250-500 = 1750 EURO’s + shipping costs (depending on country)

> Trial periods, returns, refunds and cancellations

Within 3 days after receipt, if an instrument proves unsuited to the player, you can return it for the purchase price, minus the deposit and shipment fee. If the guitar is not received in its original condition, the cost of restoration will be deducted from the refund. All shipping expenses are the responsibility of the customer/owner. I do not grant refunds for cancelled orders. When you receive notification that your guitar is complete, you will have 4 weeks to send the remainder of your payment. If I do not receive your payment within 4 weeks, I will consider your order as cancelled and your deposit will be retained by Eimers-Guitars.

> Warranty

My instruments are warranted against defects in materials and workmanship for my lifetime as an active luthier. I will not cover damages due to fair wear and tear, abuse, neglect, extremes of temperature, humidity, or natural disasters. Periodic maintenance is the responsibility of the owner and is a condition of warranty. Repairs or alterations not performed by myself risk cancellation of this warranty. Shipping expenses are the responsibility of the customer/owner.

> Personal, physical damage

Eimers-Guitars can not be held responsible for any personal , physical damage or injury caused by malfunction or improper use of the guitar.

> Shipping instructions

Please give us your complete street address. We cannot ship to a P.O. box.

Eimers-Guitars address, bank account

Address:
Eimers-Guitars
Fioringrasstraat 13-15
1313 LB Almere
Netherlands

Other information:
KvK number: 30169573
BTW number: 162423901 B01
Tel: 0031 (0)36 – 5344808
Fax: 0031 (0)36 – 5345543
E-mail: info @ eimersguitars . com
Website: www.eimersguitars.com

For payments use the following bank data:

Bank, address:
ABN AMRO
Border 5
1315 TN Almere
Netherlands
IBAN : NL73ABNA0595035949
BIC : ABNANL2A

Bank account:
Eimers-Guitars
Account number: 59 50 35 949

All rights reserved. Information in this document is subject to change without notice.All orders are made subject to the purchase policy of Eimers-Guitars. The purchase policy is enclosed with the order confirmation and available on the web site at
how to order. Before ordering customers should take notice of the content of the purchase policy.